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Writer's pictureGail Wilson

What to Expect at Your Appointment: Step by Step Walk Through

We will walk you through the process of an appointment with ENVY GOWNS from Browsing to Finishing Your Look.


Sales Advisor

Step #1: Browse Online or Instore

Use this time to look at different styles and colours, try to be open to trying on something you wouldn't normally. Look at prices and decide a budget for yourself. Research different stores locally and BOOK an APPOINTMENT. Not every store will require you to book but it's always better to ask before travelling to the store.

Store Front

Step #2: Booking Your Appointment

With ENVY GOWNS you can book your appointment online via our website where you will find our booking calendar (www.envygowns.com/book-online) Simply book your appointment on a day and time which suits you. ENVY GOWNS appointment times are for 1 hour and we recommend you bring maximum of 3 guests with you.


Please be aware in the midst of Prom Season (Jan- May) it can be difficult to get a weekend appointment so book in advance.


You will recieve a booking confirmation email once you are booked in and then a reminder text 24hrs before your appointment. If you have to cancel for any reason please contact us as soon as you can.




Selecting your Dresses

Step #3: Arriving Instore

You will be checked in by an ENVY Team Member and shown to your appointment area. This sitting area is space for you and your guests. Your Sales Advisor will come to you and ask you what type of event you are attending, if there is a style you've been thinking about, what size you roughly take in clothes and if you have a budget.


You and your guests will be free to pick a few styles to try, as well as your Sales Advisor picking 2 or 3 styles that will fit you.


We do have a PROM PROMISE that we will not sell the same dress, even in a different colour to anyone attending the same school prom. Your Sales Advisor will assist you in this.

Fitting the Dress

Step #4: Trying On

We would recommend trying on different styles and colours to get an idea for what you feel your best in. Some customers come in with a style in mind and when they try it on, it doesn't suit them. Once you know the fit of the dress you like best your Sales Advisor can make some suggestions for you.


It's important to highlight that your Sales Advisor can suggest small adjustments to help it fit better i.e. shorten the straps or nip the dress in at the waist. We can also recommend local seamstresses who have altered our dresses for many years, however you are also free to use whomever you wish.


You are encouraged to take pictures during your appointment as this can sometimes help you make a decision on which dress you love best.


Showing Family the Dress

Step #5: Ordering/Buying Your Dress

All of our gowns come in different sizes and colours which can be ordered if we don't have them here instore. Depending on the dress, it can take up to 12 weeks for delivery but majority of our gowns we can have instore in roughly 2-3 weeks. Again your Sales Advisor will assist you in selecting the best size.


There are two option when it comes to buying your dress.


Buying 'Off the Rail" which means you take home the dress from the store or "Order" which is when you need a different size or colour than what we have instore.


Buying Off the Rail is the best option if you don't have a lot of time between selecting your dress and your event. An added bonus to Buying Off The Rail is you get the dress at a reduced cost as there may be slight damage i.e. missing hook & eye or loose beading. Most damage is something that a seamstress can fix for little cost. You also get the chance to take the dress home with you that day.


Ordering Your Dress is a great option if we don't have exactly what you need in store. We can usually tell you at your appointment if the dress you want is available and if not when it might be restocked.



Dresses in Store

Step #6: Payment

We require a 50% deposit on any dress to either hold the dress instore or to order a new one. The remaining 50% can be paid in small installments (which can be arranged at time of ordering) or paid in full at time of Pick Up Appointment. Payments can be made instore, over the phone or online.


We only offer full refunds for gowns which are faulty/not fit for purpose. You will be given a credit note for your deposit if you have just changed your mind. The credit note can be used against another dress.



Fitting Area

Step #7: Order Pick Up

Once your dress has been delivered instore you will be contacted by text. At that point you will be directed to Book an "Order Pick Up" Appointment which is a 30 minute session to come back in store to try your dress on before you take it home. This session is a great opportunity to bring your shoes and any other accessories to try on with your dress. Once your dress is paid in full you can then take it home with you.





Ready to start your Prom Journey? Book your Appointment below!




Please leave a comment, and share your experience if you've used our services before.


Gail x

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